WARRANTY POLICY

Built to Last.
Backed by Ventro.

Every Ventro product is crafted for durability and inspected for quality. If something isn't right, we'll make it right.

At a Glance
Simple. Material-Based. Transparent.
Your warranty period depends on what your product is made of.
Steel Series and KeyVault
∞
Lifetime
Metal & Aluminum
Steel Series Card Holders
KeyVault Key Holders
Free lifetime replacement
Genesis Series genuine leather
3
3 Years
Genuine Leather
Genesis Wallets
Nomad Bags
Owen Series artificial leather
1
1 Year
Artificial Leather
Owen Wallets
Porter Tote Bags
Electronics and wallet trackers
1
1 Year
Electronics
Wallet Trackers
VentroTap™ NFC
Visual Guide
When Does Warranty Apply?
See real examples of what qualifies for a warranty claim and what doesn't.
✓ Warranty Eligible
Leather cracking along folds Covered

Leather Cracking Along Folds

Deep cracks forming along the main fold of the wallet within the warranty period indicate a material defect. This is fully covered.

Leather surface flaking and peeling Covered

Surface Flaking or Peeling

If the leather surface begins to peel, flake, or delaminate without external cause, this is a manufacturing issue and qualifies for warranty.

× Not Covered
Water stains on leather Not Covered

Water Stains or Swelling

Damage caused by water, rain, or liquid exposure is not a manufacturing defect. Leather products should be kept dry.

Normal wear and patina Not Covered

Normal Wear & Patina

Gradual color change, light surface marks, or natural leather aging from daily use is expected and not a defect.

Cuts and tears on leather Not Covered

Cuts, Tears, or Impact Damage

Physical damage from drops, sharp objects, or excessive force is accidental and falls outside warranty coverage.

Full Details
Product-by-Product Coverage
♦ Genesis Wallets 3 Years
Genesis Core Genesis Elan Genesis Ember Genesis Artisan
Covers: Leather quality issues (cracking, flaking, breaking), stitching defects, and card pop-up mechanism failure — as long as it's not caused by external damage or water exposure.
♦ Owen Wallets 1 Year
Owen Classic
Covers: Leather quality issues (cracking, flaking, breaking), stitching defects, and card pop-up mechanism failure — as long as it's not caused by external damage or water exposure.
Owen wallets purchased before December 1, 2024 retain the original 5-year warranty. The 1-year warranty applies only to purchases made from December 1, 2024 onwards.
⚖ Steel Series Card Holders Lifetime
Steel Series Core Steel Series Slide
Covers: Structural integrity, mechanical defects, RFID blocking issues. Defective units are replaced free of charge for the lifetime of the product.
🔑 KeyVault Key Holders Lifetime
KeyVault Core KeyVault Pro
Covers: Mechanical function, key retention hardware defects. KeyVault Pro also covers tracking feature issues (iOS compatibility). Defective units are replaced free of charge for the lifetime of the product.
👜 Porter Tote Bags 1 Year
Porter One Porter Prime
Covers: Stitching issues, chain/zipper issues (Japanese YKK hardware), handle or structural faults due to manufacturing, and material quality issues not caused by external damage or water exposure.
Porter bags use artificial leather and fall under the 1-year warranty tier.
👜 Nomad Bags 3 Years
Nomad Core
Covers: Stitching issues, chain/zipper issues (Japanese YKK hardware), handle or structural faults due to manufacturing, and leather quality issues not caused by external damage or water exposure.
📡 Wallet Trackers 1 Year
Tracker for iPhone Tracker for Android
Covers: Malfunction of tracking features, sound notification or connection issues, and battery issues within the warranty period.
💳 Prestige Cards (Metal Card Conversion) N/A
The metal card conversion service is permanent and irreversible. Warranty is not applicable due to the nature of the chip transfer and bank security limitations.
🔨 Smart Additions N/A
Multitool Card Desk Bag Holder
Durable utility accessories provided as-is. No warranty is applied unless the product is defective upon arrival (DOA).
Quick Reference
Covered vs. Not Covered

✓ Covered Under Warranty

  • Leather cracking, flaking, or breaking (manufacturing defect)
  • Stitching that comes undone prematurely
  • Zipper or hardware failure (YKK components)
  • Card pop-up mechanism failure
  • RFID blocking malfunction
  • Card holder structural or mechanical failure
  • Key holder mechanical failure
  • Tracker connectivity or battery defects

× Not Covered

  • Normal wear and tear over time
  • Water damage or liquid exposure
  • Intentional or accidental physical damage
  • Unauthorized modifications or repairs
  • Cosmetic scratches from daily use
  • Natural leather aging and patina
  • Products without proof of purchase
Simple Process
How to Claim Your Warranty
1

Contact Us

Reach out via our Contact page or message us on Facebook/Instagram with your order details.

2

Share Photos

Send clear photos of the issue. This helps us assess the defect and determine eligibility quickly.

3

Ship It Back

If approved, send the product to us. Customer bears return shipping unless otherwise specified.

4

Repair or Replace

We'll repair or replace your product at no cost and ship it back to you.

Good to Know
Important Notes

Proof of Purchase Required

Keep your order confirmation email or receipt. We'll need it to verify your warranty eligibility and purchase date.

Shipping Costs

Customer bears return and re-delivery charges for warranty claims unless otherwise specified by our support team.

Manufacturing Defects Only

Warranty covers defects in materials and workmanship. Damage from misuse, accidents, or unauthorized modifications is not eligible.

Have a Warranty Concern?

Our team is here to help. Reach out and we'll take care of it.

Contact Support