Covered Models : Owen Classic, Genesis Core, Genesis Elan, Genesis Ember, Genesis Artisan Warranty Period: Owen Series: 1 Year Warranty Genesis Series: 3 Years Warranty Covers : Leather quality issues such as breaking, cracking, or flaking (not caused by external damage or water exposure). The Card pop up mechanism is not covered under the warranty. For Owen Series wallets purchased before December 2024 , the original 5-year warranty will still apply. This means customers can definitely claim warranty for leather quality issues such as flaking, cracking, or breaking (as long as it’s not due to external damage or water exposure). The updated 1-year warranty applies only to Owen Series purchases made from December 2024 onwards .

Covered Models: Steel Series Core Steel Series Slide Warranty Period: 1 Year Warranty Covers: Structural integrity, Mechanical defects, RFID blocking issues.

Covered Models: KeyVault Core KeyVault Pro Warranty Period: KeyVault Core: Lifetime Warranty KeyVault Pro (with tracker): 1 Year Warranty Covers : Mechanical function, Tracking feature (iOS compatibility) for KeyVault Pro, Key retention hardware defects.

Covered Models: Wallet Tracker for iPhone Wallet Tracker for Android Warranty Period: 1 Year Warranty Covers: Malfunction of tracking features, Sound notification or connection issues, Battery issues within the period.

Products: Multitool Card, Desk Bag Holder, Warranty Period: No Warranty Note : These are durable utility tools provided as-is. No warranty is applied unless product is defective upon arrival.

Warranty applies to manufacturing defects only. It does not cover damages due to misuse, accidents, water damage, or unauthorized modifications. To claim your warranty, you must provide proof of purchase. In case of a valid warranty claim, Ventro will repair or replace the product at no cost. Customer must bear return and re-delivery charges unless otherwise specified.

Ventro Warranty Policy

Q: Bags & Travel Accessories

Covered Models: Porter One Porter Prime Nomad Core (Passport Wallet) Warranty Period: Porter Series: 3 Years Warranty Nomad Series: 3 Year Warranty Covers : Stitching issues, Chain/zipper issues (Japanese YKK hardware), Handle or structural faults due to manufacturing, Leather quality issues such as breaking, cracking, or flaking (not caused by external damage or water exposure).

Q: Prestige Cards (Plastic to Metal Bank Card Conversion)

Warranty Period: No Warranty Note: The service is permanent and irreversible. Warranty not applicable due to the nature of the chip transfer and bank security limitations.

Lean About Our Warranty Policies

At Ventro, we stand behind the craftsmanship and durability of every product we make. Each item is carefully inspected and designed to meet the highest standards of quality. Our warranty policy ensures peace of mind, whether you're using our wallets, tech accessories, or leather goods.

Wallets

Covered Models: Owen Classic, Genesis Core, Genesis Elan, Genesis Ember, Genesis Artisan
Warranty Period:
Owen Series: 1 Year Warranty
Genesis Series: 3 Years Warranty
Covers: Leather quality issues such as breaking, cracking, or flaking (not caused by external damage or water exposure). The Card pop up mechanism is not covered under the warranty.

For Owen Series wallets purchased before December 2024, the original 5-year warranty will still apply. This means customers can definitely claim warranty for leather quality issues such as flaking, cracking, or breaking (as long as it’s not due to external damage or water exposure).

The updated 1-year warranty applies only to Owen Series purchases made from December 2024 onwards.

Card Holders

Covered Models:
Steel Series Core
Steel Series Slide
Warranty Period: 1 Year Warranty
Covers: Structural integrity, Mechanical defects, RFID blocking issues.

Key Holders

Covered Models:
KeyVault Core
KeyVault Pro
Warranty Period:
KeyVault Core: Lifetime Warranty
KeyVault Pro (with tracker): 1 Year Warranty

Covers: Mechanical function, Tracking feature (iOS compatibility) for KeyVault Pro, Key retention hardware defects.

Bags & Travel Accessories

Covered Models:
Porter One
Porter Prime
Nomad Core (Passport Wallet)
Warranty Period:
Porter Series: 3 Years Warranty
Nomad Series: 3 Year Warranty
Covers: Stitching issues, Chain/zipper issues (Japanese YKK hardware), Handle or structural faults due to manufacturing, Leather quality issues such as breaking, cracking, or flaking (not caused by external damage or water exposure).

Trackers

Covered Models:
Wallet Tracker for iPhone
Wallet Tracker for Android
Warranty Period: 1 Year Warranty
Covers: Malfunction of tracking features, Sound notification or connection issues, Battery issues within the period.

Prestige Cards (Plastic to Metal Bank Card Conversion)

Warranty Period: No Warranty

Note: The service is permanent and irreversible. Warranty not applicable due to the nature of the chip transfer and bank security limitations.

Smart Additions

Products: Multitool Card, Desk Bag Holder,
Warranty Period: No Warranty

Note: These are durable utility tools provided as-is. No warranty is applied unless product is defective upon arrival.

Warranty Overview

Warranty applies to manufacturing defects only.
It does not cover damages due to misuse, accidents, water damage, or unauthorized modifications.
To claim your warranty, you must provide proof of purchase.
In case of a valid warranty claim, Ventro will repair or replace the product at no cost.
Customer must bear return and re-delivery charges unless otherwise specified.